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Uber lyft12/25/2023 ![]() ![]() “Almost a nice side effect,” he said, “is a lot of people know this is coming. ![]() In a May interview with a New York Times podcast, Cruise CEO Kyle Vogt spun the fact that his company and others have taken longer than they hoped to get the technology working as a boon for professional drivers. Waymo spokesperson Julia Ilina says those drivers are right: “There will continue to be a great need for drivers over the coming years,” she says, adding that Waymo will also create thousands of new roles, including dispatchers, technicians, and customer support, as it scales up its fleet. Many drivers predicted-perhaps hopefully-that they’d be retired before self-driving cars could come for their jobs. Asked what he thinks about robotaxi technology, ride-hail driver David Ireland was unequivocal: “It sucks!! It will take our jobs and income from us.” But he doesn’t spend too much time worrying about the robots, because he doesn’t think they will truly be ready to operate as a service for several years. Choose Priority Pickup to get going quick. Labor groups such as the Teamsters and the San Francisco Taxi Workers Alliance have blasted autonomous vehicle companies for gunning for their members’ jobs. Whether you’re catching a flight, going out for the night, commuting to the office, or running errands in a rush, the Lyft app offers you multiple ways to get there. “Most people want to come in and stare at their phones,” says Gabe Ets-Hokin. Other drivers doubt most passengers will even notice the difference between the old and new cars. (Both Waymo and Cruise have dedicated, human customer support teams available via app and in-vehicle links, and accessibility features that might help riders navigate robot rides.) It's a business proposition of giving someone a ride, too,” Munderloh says. “It's not just traffic that the car has to negotiate. A human support agent responded over the cab’s loudspeaker to the passenger and everyone else within earshot while the cab partially blocked the road. Munderloh recently found himself near the University of San Francisco, where a passenger was trying to explain to a robotaxi that her phone had died. It might be directing tourists, assisting someone with mobility issues, or negotiating a tricky pickup spot. Both Uber and Lyft are bumping up incentives to get drivers back on the road, and Uber told The Times that more than 100,000 drivers had returned to the platform over the past month. Munderloh estimates that about one in five of his rides requires some level of customer service beyond simply ferrying passengers. ![]()
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